Speaking from the Heart by Anne Hodder-Shipp

Author:Anne Hodder-Shipp [Hodder-Shipp, CSE, Anne]
Language: eng
Format: epub
ISBN: 9781736904909
Publisher: Hodder Media Inc.

Accountability Can Look Like

Accepting responsibility for actions

An unsolicited apology

Following through on changes

Feeling uncomfortable

Acknowledging impact (with “I” statements)

A sincere apology

Accountability Is Not

“I’m sorry, OK?”

Begging for forgiveness

Focusing on intent

Making promises you can’t keep

Making a “both sides” argument

A blame-game

2

Active Listening

Active Listening is especially important for those of us who need to feel heard in order to feel loved. This involves intentional body language and some key communication tools — such as leaning in, asking clarifying questions, and paraphrasing — and being truly present with your loved one. It means participating in the conversation with intention and attention while giving them the floor, and any opinions or judgments about what they’ve shared are best kept to yourself (unless they’re solicited!).

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.